Due to the one-of-a-kind nature of the items we sell, all sales are final.

 

Refunds/ Returns will only be made available based on questions of authenticity. In which confirmation from either Real Authentication or Entrupy will need to be provided. The item must be postmarked for return within 48 hours. The 48 hours begins on the date the item is received via shipping or in person pick up. Items must be returned in the exact condition they were sent.   To start a refund/return based on authenticity, you need to contact us at ocluxurybags@gmail.com within 24 hours of receiving your item. Once your return based on authenticity is accepted, we’ll send you a return shipping label, and item will be required to be handed over to the shipping carrier within 48 hours of the return label being provided. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at ocluxurybag@gmail.com.